Responsible travel: Coronavirus (COVID- 19)

Updated: 23 September 2020

We are introducing additional safeguarding measures to protect you against the spread of COVID-19.     


Face Covering

From Wednesday 23 September 2020 it is compulsory to wear a face covering in private hire vehicles and taxis.

Passengers and driver partners must put on a face covering when travelling in private hire vehicles and taxis unless they’re exempt. Please be respectful, not everyone can wear a face covering. Visit the guidance for When you do not need to wear a face covering.

In these instances, passengers are encouraged to Download a face covering exemption card

Service may be refused if a passenger does not wear a face covering without a valid exemption card.


Social Distancing

There’s only so much social-distancing you can do in a vehicle. All passengers are asked to please sit in the rear seats of the vehicle. Preferably on the left if they are travelling alone.

Protective Screening

We are also test-driving in-vehicle protective screens which are a temporary and removable fixture placed behind the front seats of a vehicle.  Further information will be made available soon

Vehicle Cleaning

We have identified specialist, regional vehicle cleaning stations to ensure vehicles are as clean as possible.


Passengers are encouraged to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated

Contactless Payment

To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.

Keeping our towns and cities moving safely and efficiently is not a one-way street

Passengers also need to play their part to help protect our Driver Partners by

  • Avoiding contact.
  • Wearing a cloth face-covering.
  • Using adequate ventilation.
  • Sitting in the back seat.
  • Washing their hands.